Shipping policy
SHIPPING POLICY
Handcrafting Time Every handpan is crafted by hand after your order is placed. Please allow 3–5 business days for your instrument to be made, tuned, and quality-checked before shipment.
Delivery Time Once shipped, your order will arrive within 5–8 business days. You will receive a tracking number by email as soon as your order leaves our workshop.
Shipping Rates We offer free shipping on all orders.
Order Tracking Once your order ships, you'll receive a confirmation email with your tracking link so you can follow your handpan every step of the way.
Damaged or Lost Orders If your handpan arrives damaged or your package is lost in transit, please contact us within 48 hours of delivery at [your email] and we will make it right immediately.
30-Day Happiness Guarantee Not in love with your handpan? Return it within 30 days for a full refund, no questions asked. Return shipping is on us.
For any questions, contact us through our website chat.